Roundbank Mortgage Customers:
**Updated Escrow Statements have all been mailed out as of 6/12/20. If you have any questions or concerns regarding the adjustment in your escrow amount to be paid, please contact us at (507) 835-4220. We will work with you to resolve any of your concerns. Please note, automatic payments may need to be updated.**
You recently received your Escrow Analysis Statement. This included a breakdown of your payment for July 1st, 2020. We have discovered some issues regarding the generation of these statements. These issues occurred with the escrow analysis and some customers may have received checks for overages and some may have shortages for the actual breakdown of these payments. Your coupon books may also have the incorrect payment amount. Please disregard the first payment book that you receive.
We sincerely apologize for the confusion. We are currently working on updating and resending these statements with the correct information and issuing new payment coupon books with the corrected amounts. We will update you within the next week with timelines on when you will receive your corrected escrow statements and coupon books. Please check your email and stay tuned to our website for updated information.
Our website will address for continual communication regarding your escrow analysis statements. Please stay tuned for up-to-date information.